Shipping Policy

Last updated: May 6, 2026

Thank you for shopping with Cheripin. Please read our shipping policy carefully before placing your order.

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Shipping Destinations

We ship to most countries and regions worldwide, including but not limited to:

• North America (United States, Canada, Mexico, etc.)
• South America (Brazil, Argentina, Chile, etc.)
• Europe (United Kingdom, Germany, France, Italy, Spain, Netherlands, etc.)
• Asia (Japan, South Korea, Singapore, Hong Kong, Malaysia, etc.)
• Oceania (Australia, New Zealand, etc.)

If your country or region is not listed above, please contact us at haircheripin@gmail.com to confirm availability before placing your order.

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Shipping Rates

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Order Processing Time

Orders are typically processed within 2–5 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

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Estimated Delivery Times

Please note: Delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on customs clearance, carrier delays, and other factors beyond our control.

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Delays & Exceptions

Delivery times may be extended due to:

• Public holidays in the origin or destination country
• Severe weather conditions or natural disasters
• Customs inspections or import regulations in the destination country
• Peak shopping seasons (e.g., Black Friday, Christmas, Chinese New Year)

We appreciate your patience in these situations and will do our best to keep you informed.

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Order Tracking

Once your order has been shipped, you will receive a confirmation email containing a tracking number and a tracking link. You can click the link at any time to view the real-time status of your package.

Please allow 24–48 hours for tracking information to be updated after your shipment confirmation email is sent.

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Customs, Duties & Taxes

Import duties and taxes vary by destination country. Our policy is as follows:

• Covered by Cheripin: For countries that do not require the recipient to provide a personal tax ID or customs registration number — such as the United States and most European countries — any applicable import duties and taxes are covered by us. You will not be charged any additional fees upon delivery.

• Buyer's Responsibility: For countries that require the recipient to provide a personal tax ID or customs registration number — such as South Korea, Argentina, and similar markets — any applicable import duties, taxes, and customs fees are the sole responsibility of the buyer. Please check with your local customs authority for details before placing your order.

We are not responsible for delays caused by customs processing.

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Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 10 days of the expected delivery date at haircheripin@gmail.com with:

• Your order number
• A description of the issue
• Photos of the damage (if applicable)

We will work with the carrier to resolve the situation as quickly as possible.

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Contact Us

If you have any questions about your shipment, please don't hesitate to reach out:

• Email: haircheripin@gmail.com
• Response time: Within 1–2 business days