退款政策

Return & Refund Policy

Last updated: May 6, 2026

At Cheripin, we take great pride in the quality of our products and the satisfaction of our customers. If you experience any issues with your order, we encourage you to reach out to us so we can work together to find the best possible solution.

Contact Us First

If you encounter any problems with your order — including but not limited to product quality issues, incorrect items, or damaged goods — please contact our customer support team as soon as possible:

Email: haircheripin@gmail.com
Response time: Within 1–2 business days

We kindly ask that you provide the following information when reaching out:

Your order number
A description of the issue
Supporting photos or videos (if applicable)

Our Approach to Issue Resolution

We handle each case individually and are committed to finding a fair and reasonable solution for both parties. Depending on the nature and circumstances of the issue, possible resolutions may include, but are not limited to:

A replacement or exchange
A partial or full refund
Store credit
Other mutually agreed-upon solutions

Please note: Any resolution is subject to review and mutual agreement between the customer and Cheripin. We do not guarantee a specific outcome in advance, but we are committed to addressing every concern with care and fairness.

Conditions for Consideration

To be eligible for any form of resolution, we ask that:

You contact us within 10 days of receiving your order.
The issue is clearly documented with photos or videos where applicable.
The item has not been used, altered, or damaged after delivery (except in cases where the damage occurred during shipping).

Cases that do not meet the above conditions may still be reviewed at our discretion.

Non-Eligible Situations

We may not be able to offer a resolution in the following circumstances:

The issue is reported more than 10 days after the delivery date.
The product has been used, washed, or altered after receipt.
The issue is due to personal preference or a change of mind (e.g., color or size expectations based on personal interpretation).
The package was delivered to an incorrect address provided by the customer.

Refund Processing

If a refund is agreed upon following our review, it will be processed to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Return Shipping

If a physical return is determined to be necessary through mutual agreement, further instructions will be provided by our team at that time. Return shipping arrangements and cost responsibilities will be discussed on a case-by-case basis.